Commercial onboarding
Contracts, service areas and start dates.
Customer support
Whether it concerns PDN Driver onboarding, OAuth connections or a delivery exception, the PDN team will help contracted Selling Partners resolve it.
What we can help with
OAuth authorisation
Connecting and revoking authorisation.
Parcel status enquiries
Scan history and current parcel state.
Failed deliveries
Rescheduling and return handling.
Address problems
Correcting incomplete recipient addresses.
Delivery exceptions
Damaged, delayed or held parcels.
Account access
User roles and permission changes.
Privacy and data requests
Access, correction and deletion requests.
Frequently asked questions
Does a quote request authorise access to my Amazon information?+
No. Submitting a quote request does not grant PDN any access. Authorisation is handled through a separate formal process after commercial onboarding is complete, and can be revoked by the merchant.
Who performs the deliveries?+
Deliveries are carried out by PDN personnel using devices issued and managed by PDN. Delivery staff see only the minimum information required for their assigned route.
What happens if a delivery attempt fails?+
The attempt and its reason are recorded against the parcel. Depending on the agreed number of attempts, the parcel is rescheduled on a following route or returned, and the exception is visible in your parcel status.
What reporting do I receive?+
Operational reports cover your own parcels only: volumes, scan events, delivery attempts and delivery outcomes. PDN does not aggregate data across merchants.