Parcel delivery
Complete last-mile support from pickup through to hand-over at the delivery address.
Last-mile parcel delivery
Parcel delivery for e-commerce merchants
From parcel intake and route planning to last-mile delivery and parcel tracking, PDN gives e-commerce merchants clear, reliable delivery support.
Contracted merchants onlyDelivery by PDN staff and PDN-managed devicesAuthorised data access only
Route NL-AMS-0418 stops · 42 parcels
38
Delivered
3
In transit
1
Exception
PDN0066478515Delivered
Handed to recipient · Amsterdam · 14:26 CET
Make every delivery clear and controllable
PDN handles parcel intake, route planning, last-mile delivery, scan history and delivery exception support, so merchants can complete parcel delivery more efficiently.
Live tracking
See parcel status, delivery progress and the final delivery outcome.
Exception handling
Support for failed delivery attempts, address problems and parcel status enquiries.
Connecting your parcels to PDN
Merchants hand over parcel data in the way that fits their systems. For Amazon Selling Partners, Amazon Information is retrieved only from SP-API after OAuth authorisation. PDN Driver generates the parcel number and label once a shipment is registered.
Labels and manifests
Print PDN labels per parcel and hand over a manifest at pickup.
Amazon OAuth
Amazon Selling Partners authorise PDN Driver through Amazon OAuth. PDN never requests the Seller’s Amazon password or access keys.
API integration
Register shipments and receive scan events directly from your own system.
From shipment authorisation to parcel delivered
01
Submit service requirements
Share area, volume and delivery needs.
02
Complete commercial onboarding
Contract, rates and service scope agreed.
03
Grant OAuth authorisation
Formal authorisation for shipment data.
04
Schedule parcel delivery
Stations and routes assigned per parcel.
05
Check delivery status
Scans, attempts and outcomes recorded.
06
Receive operational reports
Reporting on your own parcels only.
A more consistent delivery experience for merchants
Every parcel is recorded against the merchant it belongs to, with reporting scoped to that merchant only.
- A clear, documented delivery process
- Unified parcel status management
- Access only to the information delivery requires
- Reporting scoped to the merchant’s own parcels
- Support for delivery exceptions
What the recipient sees
Most delivery outcomes are decided at the door. PDN keeps recipients informed and gives them a way to change the delivery.
- Delivery notification with an expected time window
- Option to move the delivery to another day
- Delivery to a neighbour where the recipient permits it
- Delivery instructions stored per address
- Proof of delivery recorded at hand-over
Returns and undeliverable parcels
Parcels that cannot be delivered follow a defined path instead of staying open.
Failed delivery
Each attempt is recorded with its reason and rescheduled on a following route.
Return to merchant
After the agreed number of attempts, parcels are consolidated and returned.
Return scans
Every return is scanned and reported, so returned parcels and refunds can be reconciled.
Ready to start more efficient parcel delivery?
Tell us your Dutch service area and monthly volume. We reply with a written quotation before onboarding. Submitting a request does not authorise access to Amazon Information.